Refund policy

Refund Policy

We want you to feel confident shopping with supravita. If something isn’t right with your order, please review our policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

Unworn, unwashed, and unused
Free from stains, odors, deodorant marks, makeup, pet hair, or other signs of wear
Returned with all original tags and packaging
In the same condition in which they were received

Items that do not meet these requirements may be refused and returned to the customer.

Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning an item. supravita is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping charges and other delivery fees are not included in the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item

If the issue is confirmed to be our responsibility, we will arrange a replacement, refund, or other appropriate resolution at no additional cost to you.

Exchanges

We cannot guarantee that another size or item will still be available when your return is processed.

If you would like a different size or product, please contact us. If the requested item is available, we may offer an exchange. Customers are responsible for exchange shipping costs unless the original item was defective or incorrect.

Final Sale Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect:

Items marked “Final Sale”
Clearance or heavily discounted merchandise
Gift cards
Limited-release items specifically identified as final sale
Personalized or custom-made products

Order Cancellations

Orders may only be canceled before they have entered processing or fulfillment.

Once an order has been processed, packed, or shipped, it cannot be canceled and must follow the normal return process.

Refused or Undeliverable Packages

Customers are responsible for entering the correct shipping address at checkout.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or other issue outside of our control, the customer may be responsible for any additional shipping costs required to resend the order.