Shipping Policy

Thank you for shopping with supravita. Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment is successfully completed.

Processing times may be longer during:

• Product launches

• Limited drops

• Holidays

• Sales or promotional periods

• Periods of unusually high order volume

Business days do not include weekends or holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on factors such as your delivery location, package size, weight, and selected shipping method.

Shipping charges are non-refundable, except where required by law or where supravita is responsible for an incorrect or defective order.

Delivery Estimates

Delivery estimates shown at checkout begin after the order has been processed and shipped.

Estimated delivery times are not guaranteed.

Once a package has been handed over to the shipping carrier, delays may occur due to circumstances outside of supravita's control, including:

• Carrier delays

• Severe weather

• Holidays

• Natural disasters

• Incorrect addresses

• Failed delivery attempts

• High shipping volume

• Other transportation disruptions

supravita is not responsible for carrier delays that occur after an order has been shipped.

Tracking

Customers are responsible for monitoring their tracking information after their order has shipped.

Tracking information may take up to 24–48 hours to update after a shipping confirmation is sent.

If your tracking information shows no movement for an extended period, please contact us so we can assist with determining the next appropriate step.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If an order is returned to supravita because of:

• An incorrect address

• An incomplete address

• A refused package

• Failure to collect or receive the package

• Other customer-related delivery issues

the customer may be responsible for any additional shipping costs required to resend the order.

Original shipping charges will not be refunded.

Lost Packages

If your package appears to be lost in transit, please contact us after reviewing the tracking information.

We may require you to contact the shipping carrier or complete a missing package claim before a replacement or refund can be considered.

supravita is not responsible for packages that are marked as delivered by the carrier but are subsequently lost, misplaced, or stolen.

However, we will make a reasonable effort to help you locate the package or determine whether a carrier claim can be submitted.

Stolen Packages

Customers are responsible for providing a secure delivery location.

If tracking shows that your package was successfully delivered, supravita is not responsible for theft or loss occurring after delivery.

Customers should contact the shipping carrier and, where appropriate, their local authorities regarding stolen packages.

Damaged Packages

If your order arrives damaged, please contact supravita within 7 days of delivery.

Please provide:

• Your order number

• Clear photos of the damaged item

• Photos of the shipping packaging

• A description of the issue

We may require this information to submit a claim with the shipping carrier.

If the damage is confirmed to be our responsibility, we will work with you to provide an appropriate replacement, refund, or resolution.

Local Pickup

Local pickup may be available for certain customers or orders.

If local pickup is selected at checkout, no shipping charge will apply unless otherwise stated.

Customers will be notified when their order is ready for pickup.

Please do not attempt to collect your order before receiving confirmation that it is ready.

Pickup details, including the location and available pickup times, will be provided directly to the customer.

supravita may request order confirmation or identification before releasing an order.

Unclaimed Local Pickup Orders

Customers are expected to collect local pickup orders within a reasonable period after receiving notification that the order is ready.

If you are unable to collect your order, please contact us to make arrangements.

Failure to pick up an order does not automatically qualify the order for a refund.

International Shipping

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

supravita is not responsible for customs delays or additional fees imposed by international authorities.

Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this occurs, you may receive multiple packages and tracking numbers.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Shipping During Product Drops

During high-volume product releases or limited drops, processing times may be longer than usual.

Placing an order during a launch does not guarantee immediate shipment.

We appreciate your patience while orders are processed in the order appropriate for fulfillment.

Contact

If you have questions regarding shipping, delivery, tracking, or local pickup, please contact supravita using the contact information provided on our website.